YOUR CONTRACT – PLEASE GO THROUGH THIS CAREFULLY BEFORE BOOKING
These terms and conditions are in according to each reservation made through www.travorb.com.au of Travorb Pty Ltd 21, Dance Crescent, Eight Mile Plains, QLD -4113. Please go through them completely to clarify our commitments and rights. In each term of below-mentioned document any record specified that talks about “us” and “we” assign www.travorb.com.au (the carrier organization) and says to “your” and “you” assigns the primary named individual in whose name the booking is made. When you make use of our site it is represented by different terms and conditions. If you have any issues with any part of this document or specific terms, you are advised to not further go any on this website.
SECTION A – CONDITIONS APPLICABLE TO ALL TYPES OF BOOKINGS
Booking Your Travel Arrangements
Each service offered from us is dependent and subject to availability. Airfares through us are not guaranteed up till the time they are ticketed. As you make a reservation with us, you should confirm that you are approved to acknowledge and do accept these terms and conditions on your and other travelling mates and moreover, when reserving in excess, one of the individuals, you are also responsible for additionally make payment for every traveler of your booking for whom you are making the flight reservations. Similarly, please note that you are liable of the accuracy of the details you share with us and furthermore for the data that was provided to us is passed on to every single individual from your travelling journey.
While booking, you are requested to make the payments as marked. Note that till the point the booking is acknowledged by us and halfway or full payment has reached us through specific mode and confirmation receipt is accepted by you, either in the name of www.travorb.com.au or the travel agency being referred to, no sort of agreement/understanding will be there. Kindly ensure the names you gave us are right as in the individual’s passport.
When Booking Online:
When you book online via us, you’re submitting all of the mandatory details/points to us. All entries made online are dealt with and you are person in charge of each one person’s important details provided via you, including yet not fixed to the development concerned information, are prepared and completed and accurately put across on the web; that you select right motels, flights, etc. that the precision of components of the significant number of travelers are entered in the passport. Please note that we hold no obligation in relation to any distinction for any kind of information that you gave or how it is entered on the website. You must know that any such kind of discrepancy may require certain additional charges liable on you. While using the credit/charge card to make the payment, guarantee it’s in your name or you have the authority to approve it on the behalf of third party in case it isn’t yours. The individual should have the required amount of money in order to meet the booking charges of the tickets and additional charges which are held by you through us. When we get your booking details and acknowledge it, we will begin with the process (depending upon our accessibility) and the required amount will be paid from your account. After this, a confirmation email including the receipt of the amount will be sent to your email address that has been shared with us. No confirmation will be given from our end for the changes of any flight plan, package or any new organization post the booking request is made. Nor will we give any kind of certification that our online booking organizations are free from malware, powerful contaminations or any similar thing that influences your system ruinously.
When Booking through a Telephone:
To make any booking with us through a phone, you should provide all the important noteworthy details to us, according to the prerequisites. Make sure that each detail that you have shared with us should is carefully provided and should match with your passport details. The phone booking affirmation is as confirmed as done in person. We do not ensure the confirmation of any booking until we receive the payment and confirmation from your end. After we acknowledge your booking, the procedure for your package will start and the cited charge will be charged on your credit/debit card. After the mentioned formalities, a confirmation email including your receipt will be shared on your email address. From this point on, in case of any cancellation made by you will be chargeable. You must be very carefully and diligently checking all of the details and quickly get in touch with us in case of any disparity as it may be difficult for us to roll out the changes at any later stage. Whatever be the changes required in the booking, after it is finished, you might be required to pay the extra charges, containing travel specialist organization’s charges and organization expenses.
The amount which is due from your end must be paid to travorb.com.au before the date that is specified on the receipt (sent through email) from our end. Please note that for some telephonic bookings, you might be required to make the payment even before you receive the confirmation invoice from us. You must make the required payment on time as the failure to which might result in cancellation of your bookings which might eventually put across cancellation charges on you. If in case an additional “booking charge” is being levied, it would have been conveyed to you while booking. You must also note that each instalment/payment is paid through cheques takes around seven days for the take a clearance. You must also note that the price of the booking (fuel or different additional charges forced by the administration providers) can differ till the time you make the full and final payment to us. We hold no obligation about the payments sent in cash by means of post or dispatch, regardless of whether it is sent by any enlisted courier organization post.
Information Protection Policy
We utilize your data that you provide us with, this is to initialize the booking process with us and to meet the needs and to make your travel as comfortable as possible.
Passports, Visa and Health Requirements
It is your duty to check the visa, identification and physical/mental well-being related needs and ensure that your travel documents are all set up.
Visa and Passport: Whatever data you may require regarding your travel permit and visa, counsel the applicable embassy as the requirements may change with no prior notice and you should be updated with the latest details before departure/booking. Please note that we are not liable in case your entry is declined into any country or flight due to the negligence made by you with regard to submitting important documents required by the country, airline or any other major authority. You must carry with you your correct passport with activity of at least six months post your date of return. Make sure that you are carry your passport, health and visa related document for each of the country including the ones through which you may be transiting through. If it is your passport’s final year you must check with the concerned country’s Embassy or visit the passport office at the earliest. All travellers going to the USA should have machine-readable passports and adhere to any other special conditions of the States.
Individuals visiting South Africa with children under the age of 18 years are supposed to carry the full unabridged birth certificate of their child/children. Note before you leave, you must check with the Foreign and Commonwealth Office for any kind of updates in the entry procedure and date accuracy for the destination country. You can visit www.smartraveller.gov.au for this.
Prior to your flight, contact the health specialist or your doctor for any kind of updates on travel related recommendations. According to Foreign and Commonwealth Office (FCO), it is important for you to counsel a health expert 4-6 weeks preceding your travel to check for any vaccination or other health measures that you must consider.
In case you do not comply with the basic necessities regarding visa, passport, health formalities or any other immigration needs, we cannot be held responsible for any travel-related misfortune, damage or harm. Note that you are supposed to repay us in case we undergo any loss due to your carelessness in following any of our visas, passport, immigration or health formalities.
Special Requests and Medical Problems:
For any kind of special requests or medical issues you’re responsible to inform while booking your travel.
We attempt to put across the requirements to the concerned authorities, yet we can’t make sure that the acknowledgement of each of these requirements from the same. Note that our inability to meet any such requirements will not be considered as a breach of contract/agreement from us.
If you experience any health issue or handicap that may delay or cause an issue in your travel, you must let us about the same before submitting all of the important details needed for booking. It is shame that in today’s time also, most of the countries are not equipped to provide these basic requirements for handicapped travelers. If we cannot provide you with the desired medical requirements we hold the right to cancel or decline your booking/travel arrangement and hold you accountable for any cancellation charges as well.
Compliance with laws:
To conform to each of the traditions, laws, medicate controls and nation accessed remotely can be visited is completely your duty. We or/and our agents hold the right to deny the booking any time you are found engaging in any illicit movement or acting unethically in a socially deplorable way, without being held accountable to you for any sort of refund or legal claim.
You will neither be paid any compensatory money nor will we be holding any responsibility for changing or cancelling any travel arrangements due which an unusual instance that is beyond your control. These conditions may resemble a common struggle, war or risk of war, any question involving fear based oppressor action and its up shots, any kind of issues with the aviation authority issues, shoot or wild climate conditions, atomic or catastrophic events, unavoidable specialty with any issues that have a relation with the transport, pandemics and plagues, conclusion or clog of ports or air terminals and any other likely activity which may be beyond our control or the concerned survives benefit provider’s hands.
As shown in the agreement with us or the concerned organization providing the service, you may be required to have an adequate travel insurance for your travel. The protection you pick or buy must cover any unexpected curtailment of your vacation, retraction charges, repatriation and restoring costs that may involve individual medical mishap and air ambulance.
In case of any arrangement from insurance from any other source other than the one that we are offering, you should submit all the important policy details in written composition and a signed form on behalf of each individual traveler travelling with you and to our associates sitting abroad, of any obligation regarding any additional charges that may develop.
All the irregular phone calls made for the booking are being recorded for the changes and future preparation purposes. These calls are reviewed regularly by our team to offer you the most ideal customer services.
Conditions of the Suppliers:
The contract is usually under the administration of the English Law and if any disparity arises between the two parties, it will lie under the locale of Queensland’s courts.
Flights and Flight Travel Documents:
You are encouraged to recognize a flight depicted as “direct” in your ticket will not essentially be a non-stop flight. The landing and take-off timings on the flight ticket are merely an estimate and given according to the concerned airline companies. This can create a contrast in view of climate conditions, aviation authority limitations, upkeep/operational necessities or the requirements of the travelers to registration on time.
If you fail to reach the airport on time, we will not be able to make any changes as per the requests made by you; this sort of an issues is at the sole discretion of the individual airline company.
In flights, your child ought to be under the age of 2 years on the date of your arrival flight, approved for the newborn child which is exactly 10% of the distributed admission of IATA.
It is a warning that you take a note if any division of your vacation schedule isn’t secured without informing the right airlines, the remaining areas may get cancelled with no earlier insinuation. In case this circumstance develops, we will not be able to deal with any of the duties of paying any expenses caused.
In case the flight is left from the EU according to the controls, we do not have the privilege to change the aircraft without any prior notice. Post you received your ticket, you will receive information regarding any kind of changes was done to this separate carrier.
Reconfirming all Flights
To know that the changes made by you, you must contact the airlines or us within 72-hours before the departure time (given on the ticket). It is active on both return flights as well as outbound flights.
Note: we won’t hold a responsibility for the additional cost applied by the failure to cross-check flights.
Dispatch of Travel Documents and their Checking
The travel documentation will be forwarded to you via an email provided to us and you will be held responsible to keep a check whether or not you have received the right documents and the accuracy of the same. Any changes that must be incorporated should be informed to us without any delay. If you do not contact us immediately, we won’t be held for the same and the respective changes might result in any kind of additional fees as may be applicable.
Note: the travel documents won’t be shared with you on email till we get full payment in the mentioned account. The travel documents will be released 7 days before your departure date. Dispatching the documents through post or fax depends on our discretion and may involve an additional cost. At times, if travel documents are lost or get delayed in delivery, please note that you may be held responsible to pay the extra fares incurred to arrange and copies of your documents. Delayed bookings will require special delivery services. In this case, the delivery charges will be told to you by us while making the booking.
Some airlines provide you only with an electronic confirmation the booking on some routes. When flying through an e-ticket route, you will be provided with hard copy of the ticket, if requested and in case authorized. There might be some fee involved, which will then be added to your applicable airline payment.
Airline Ticket Refunds
In case, a recovering an airline tickets refunded the amount is less than the mentioned charge, the ticket may be considered a void and becomes totally non-refundable. Till the time we receive any refunds from the respective consolidator or the airline, your refund will not be initiated from our end. Normally, the flight ticket refund takes around 4-5 weeks from the day of ticket consideration to the airline.
Any kind of cancellations on the flight, relevant changes and rights are handled by the terms and conditions of the airline related to the carrier. As a result, you may be eligible for:
- Another flight of the same carriage within the same airline company without an additional charge.
- A different airline re-routes to the preferred location without additional charges.
- A complete refund and,
- Other remedies or rights.
If a change in the itinerary schedule before your arrival of the receipt shows the total fare, or before your ticket’s issuance (regarding either return or outbound), we will try to do everything within our capacity to bring it to your notice on behalf of the airlines.
Adding departure tax on your flight ticket all the time is impossible. At times it might be paid by you to your country’s Government if you are departing and this won’t be refundable.
SECTION B: BOOKING CONDITIONS FOR PACKAGE HOLIDAYS
The section is applicable to holiday packages booked through us as an organizer.
What’s a Package?
A “holiday package” is only when you book a set of the mentioned components when rendered for sale or sold at an all-inclusive fare and the service comprises overnight accommodation or includes a time-span of around 24 hours:
- Other tourist services not essentially transport or accounting and accommodation for a specific part of the package.
All the bookings made through www.travorb.com.au located in 21 Dance Crescent, Eight Mile Plains, QLD-4113, are subject to the following booking related terms and conditions. Kindly go through each of them carefully before initiating booking process with us. You acknowledge to the fact that the person signing the form of booking is responsible on behalf of other travelling companions mentioned in the booking form. We ensure that no person will be allowed to alter these terms on behalf of the company.
Acceptance of Booking
We hold the right to make any change in the information or fares published on our site before processing the booking. Before booking, you will be informed with the right price through our travel executives.
Alterations by You
After processing your booking is done, we will do everything possible to make changes in your travel arrangements suggested by you. The request for any amendments in the booking should be made in the written format by the you (or whosoever booked the package). A certain fee along with other costs incurred while making these changes will be applicable on you. According to some specific airline carriers, name changes are considered as complete travel cancellation, leading to rebooking and can levy a 100% cancellation fee depending on the airfare. Once the tour is started and any kind of alteration in the agreed accommodation or travel arrangement is requested, the company or the agent will try their best to make it happen without any guarantees. During the changes process, the client will be responsible for any additional costs or cancellation fees induced by the company/agent.
Alterations Done By Us
We hold the right to make any changes to your travel package but at the same time, it is unlikely of that to happen. All arrangements are planned in advance to your holiday with the help of various independent service providers like hotels and airline carriers over whom we hold direct control. Mostly changes made from our side are minor that are suggested you or your concerned travel agent at the earliest. If a major change is to be done, you or your travel agent is advised to make it happen as soon as possible.
Major changes usually include: change in accommodation (lower quality or less costly) or the change in flight timings (less than 12 hours); or the change of departure airport of United Kingdom (except London airports); or the amending the resort area.
According to the EU regulations, we are required and share the air carrier name processing your connecting or transfer flight. We specify the names of the airlines on the invoice of package booked with us. Any changes in the airline details post receiving the tickets will be informed to you at the earliest regardless of the fact that you are about to check-in or will be at the boarding gate. Such changes are considered to be in the category of minor changes.
You will be given three alternatives while making any major change:
- Travel packages of exactly or closely similar fare and standard
- Travel packages of lower fare and standard along-with the complete refund if available, the price difference,
- Cancelled holiday package and the complete refund
In all three situations, $100 per person is the minimum fee that will be paid if the respective change is a repercussion of situations beyond our control.
Note that we will not compensate in case of any paid service from our end in cases where we will be forced to change your travel package or revoke the bookings due to any unforeseeable or unusual circumstances beyond control. These situations comprise of technical issues with transportation, changes in rescheduling or cancellation of flights applied by the main charterer or the airline, civil strife, modification of the type of the aircraft or the airline, war or threat of war, unstable weather conditions, any natural disasters, terrorist activity, epidemics or industrial dispute.
Hotels of Luxury or First Class are usually encouraging by us. Our assessment is subject to complete knowledge of the particular hotel, our genuine opinion regarding the same and the quality of what all is available there locally. The basic terms such as suites, deluxe, etc. are used the same as used by the concerned hotels. We as a company don’t reserve any control over accommodations we offer. There can be situations where the accommodation offered by us in the holiday package is not available. But if there is an availability of similar accommodation of lower standard, we will offer the same along with the refund option for the difference in fare on finalization of the booking.
Cancellation by You
If you or any of your travelling companions listed in the booking chooses to cancel the booking, it is your sole responsibility to notify us at the earliest. Any intimation given through telephone must be confirmed in a written format via e-mail within 24 hours prior to the departure by the person who booked the package with us. The cancellation will take effect on the same day we receive the written confirmation within 24 hours of the notification.
Within a week, you will receive the cancellation details and invoice and if you do not get it, kindly contact us without further ado to avoid any increase in fares. Once you have initiated the request of cancellation of your holiday package, it is your responsibility to keep the receipts of your tickets intact and return them as soon as possible. Below is the chart showing the charges applied on the client depending on the time of receiving the cancellation notification.
|Prior to 57 days||Deposit Forfeited|
|56 – 30:||50% of total holiday cost|
|29 – 15:||75% of total holiday cost|
|14 – 1:||100% of total holiday cost|
There are certain travel packages which cannot be changed, modified or altered without levying 100% cancellation fee. In such cases, you will be informed by us at the immediately.
We strongly recommend you purchase full insurance as in most cases, comprise cover against cancellation fees and deposit loss.
Note: When some (not all travelling companions) cancel the holiday package booked with us, it may lead to additional charges that are payable by the existing travelers.
CANCELLATION BY US
We have every right to revoke your booking due to any reasons. Unless the purpose is out of our control, we are not allowed to cancel the holiday package in less than 8 weeks before your date of departure. In case, we do not have an alternative other than cancelling your holiday booking, we will be offerings you as follow:
- Replaced travel arrangements of similar quality or exact quality.
- Travel arrangements of a lower standard with the price difference refund in full.
- Complete refund for the package booked with us
This is except for the cases where you have failed to make the complete payment on time or where the situation is beyond our control, the refund of $100/person will available. Situations where the Foreign Office recommends not to travel to a particular destination, the company will enact on the suggestion without any questions and may revoke the booking. You will receive the complete payment refund but no additional compensation. If the total travelers for a package is lower than the lowest number required and we have not received the cancellation request in written format within the mentioned time period, you will not be eligible for any additional compensation.
Liability on us for your Holiday Package
(2) No compensation will be offered for any kind of injury, illness, damage, death, loss, cost, expense or claim for any description in case it occurs due to:
1.the act(s) and/or exclusion(s) of the affected person(s); or
2.the exclusion(s) or/and act(s) of an indirectly involved person not connected with the clause of the services contracted for and unpredictable or inescapable; or
3.unusual situations beyond our control of our or our supplier(s) control; or
4.We may define the amount of refund we are required to pay if we are found responsible under any of the following clauses:
(a) Damage or/and loss of luggage, money or personal possession
The maximum amount payable with respect to the claims for such possessions will be a figure similar to the maximum of your insurance policy applicable to the similar loss;/damage (per person) in total.
(b) Claims that are not applicable under (a) and that do not include injury, illness, or death
The maximum amount payable with respect to claims for the mentioned will be a figure twice the cost paid by or on behalf of person affected in complete. Note: the amount will only be refunded when the person affected has genuinely suffered a serious injury or death and you along with your companion is not given any kind of benefit stated in the booking.
(c) Claims in relation to International travel by sea, rail or air, or any stay in a hotel
- ii) Under a circumstance where the airline is accountable to you by virtue of the Denied Boarding Regulation 2004, the contract between us, is restricted to the remedies offered under the regulations as a carrier (especially for this purpose).
iii) If you pay the amount, we are allowed to debit any money which you have got for the claim or the complaint and that you are the authorized individual to get from the hotelier or the transport service provider.
- iv) Ensure to bring any claim (related to us or our service supplier) to our notice at the swiftly that lies within the complaint procedure mentioned of this terms and conditions document.
- v) When the payment is reimbursed, the person(s) on the receiving end (their parent(s) or any guardian of the person(s) is under 18 years of age line) is eligible to co-operate with us or our insurers through any assistance we might require.
- vi) We are not responsible for any kind of loss, expense or damage or on the basis of the booking document shared by you before getting accepted by us, we could not have anticipated in advance that you might suffer after we breach our agreement with you; or in accordance to any business.
vii) No accountability of services or facilities will be accepted that are not a part of the contract in any form. Example: A booking or a travel service or a facility that any third-party service supplier or the hotelier has promised to provide.
Delays, Missed Transport Arrangements and other Travel Information
If you or any of your travelling companions are unable to board the flight or any other medium on time; or it has been cancelled; or you delayed it for over 3 hours due to any reason, you essentially have to contact us, the airline carrier or the third-party transport service supplier at the earliest.
According to Package Travel Regulations, you will be given an efficient and effective assistance from our end at times of events involving any kind of difficulties. In times, where you face any delay due to our negligence, our employees or sub-contractors, with immediate assistance, will extend to offer accommodation, refreshments and mode of communication which will be on non-payable basis. In case a transport service provider or the airline asks you for money for refreshments or accommodation, you have the authority to claim that amount directly from them. Moreover, we do not hold responsible for the refund of any cost or fees that you paid while making the necessary travel arrangements on our own without obtaining our prior consent.
Expeditions or small trips that book with us while being on the holiday will not be a part of the agreement written with us. Therefore, any excursion or tour you book, you will be legally linked with the direct operator of the trip via an agreement, not us. Note that we do not hold any kind of responsibility for the excursion’s provision or for anything that takes place during the provision by the operator.
SECTION C: AGENCY BOOKING AND FLIGHT PLUS ARRANGEMENTS
This section is important for any kind of reservations we make an being an agent.
If when you book a Flight-Plus or an Individual Components via us, we ensure that the booking as the agent for a concerned supplier(s) like the airline company or the hotel supplier and help us in getting a contract with our respective supplier. Note: the contract is subject to all the terms and conditions of the supplier. There may be certain limitations or exclusions for the same as the responsibility lies on you, often along with the various International conventions. If you want to read a copy of the service supplier’s terms and conditions and international conventions, you may get it by requesting them in a written format. Being one of the agents, we hold zero accountability for any additional or changes or acts or for any service offered by one of the suppliers.
You may purchase the flights, hotels, car rental services and transfer any kind of services along with any other additional kind of services via our website. We may offer each component with the help of third-party service suppliers. When you book a travel product or avail any service via supplier, you may come into contract/agreement with the supplier directly and not directly with us. Whereas if you are planning to customize your own travel package by listing all your preferences, the particular booking will not be considered as a holiday package booking and therefore, you won’t be secured under the Package Travel Regulations. Once the supplier reconfirms your chosen requirements, the contract formation process begins.
Changes By You
Any kind of amendments or cancellations, you are needed to request us in the written format and will be started only after we receive the same. In case you change or cancel the booking, the service provider may apply changes or cancellation fee on you, as stated in their document of terms and conditions (which can be 100% of the final fare of travel arrangements made by him) along with any additional Amendment/Alteration Fee per person which will be informed to you while making those changes.
Cancellation By You
Air Ticket Refund: Most of the airline tickets are issued only after receiving the complete payment while booking and are non-changeable or non-refundable and non-re-rout able, until mentioned otherwise. With respect to any kind of modification or changes to a special fare ticket, there might be a few service suppliers (specifically airline carriers) who can consider a “name change” as one of the cancellations and may not give you a refund. If you have not used your flight’s outbound portion, the airline will automatically cancel the return sector and no refund will be issues as no refund clause exists for any such past-used tickets by the airlines. Usually, all partly-used tickets are non-refundable, also when cancelled within 24 hours prior to departure time.
Other Individual Components: With respect to all other kind of Individual Components, the charges may remain the same and are only applicable, except your confirmation invoice or when any different kind of cancellation charges are stated in the terms and conditions of the service provider’s agreement. Moreover, you may receive the complete refund depending on what you pay. In case, you have just paid the deposit, the refund will accordingly be applicable only to that and if you make the full payment, you will get 100% refund of the Individual Component’s price.
We will inform you regarding the updated cancellation or amendment charges while making or processing the same.
Changes or Cancellations by the Supplier
We will notify you about any cancellations, changes or amendments at the earliest. When the service provider offers any type of replacement for your travel arrangements or a complete refund, you should inform us about your choice within the stipulated time limit we specify. In case, you do not do the same, the service supplier will assume that you are hoping to receive the complete refund. No responsibility is accepted from us for any kind of amendment, change or cancellation that you have made to your travel arrangements by the service provider according to your agreement/contract with them.
When you pay deposit, you will be expected to make the complete payment by the given due date of balance mentioned. If the full payment is not received within the stipulated time frame, your supplier may get notified through us and he/ she may revoke your booking and levy the applicable cancellation charges as mentioned in their terms and conditions for booking. Note that the payment you made for your travels is held with us on behalf of the service supplier(s).
Our responsibility for your booking
Your agreement is linked to the respective service supplier(s) and the terms and conditions applicable according to him are applicable. Being an agent, we will not be accountable for the actual provisions of the travel arrangements. Our responsibilities are finite to processing the booking according to your preferences and instructions. Note that we do not hold any responsibility for any kind of information that we passed on to him in good faith from our end regarding the arrangements. Although we are held responsible in any circumstances whatsoever, our maximum liability to you is only limited to double the fare of your booking (or the suitable portion of the total amount if not every traveler mentioned in the booking is being affected). We do not eliminate or limit any kind of responsibility for cases related to personal injury or death that may arise due to our or the employee’s carelessness while acting during the course of their employment.